FAQS
Q: What does Hydriox offer?
Hydriox is a proudly Pakistani store focused on stylish, durable, and high-performance tumblers made for everyday use. Whether you’re at university, work, gym, or just chilling at home, our tumblers are designed to keep your drinks at the perfect temperature — and your style on point.
Q: Are Hydriox tumblers insulated?
Yes! All our tumblers come with double-wall vacuum insulation, which helps keep drinks cold for up to 12 hours and hot for up to 6 hours. Whether you're sipping chai or iced coffee, we've got you covered.
Q: What material are the tumblers made of?
Our tumblers are made using premium food-grade stainless steel that’s BPA-free, rust-resistant, and safe for daily use. The lids are made with durable, leak-resistant plastic — safe, sturdy, and designed for repeated use.
Q: Is the tumbler leakproof?
Our tumblers come with a spill-resistant lid that helps prevent accidental leaks. While they aren’t 100% leakproof when upside down, they’re perfectly safe for carrying around in your hand, backpack, or car cup holder.
Q: How do I clean my tumbler?
For best results, we recommend hand-washing your tumbler with warm water and mild soap. The lid and straw can be washed separately. Avoid using harsh chemicals or putting it in the dishwasher to extend its lifespan.
Q: Do you offer delivery across Pakistan?
Yes! We deliver nationwide. Whether you’re in Karachi, Lahore, Islamabad, or a remote town, Hydriox ships right to your doorstep via reliable courier services.
Q: How long does delivery take?
Delivery usually takes 5–7 working days depending on your location. Orders within Karachi may arrive faster. Once your order is shipped, we’ll send you tracking details via SMS or email.
Q: Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery across Pakistan.
Q: What’s your return/exchange policy?
If your product is damaged or not what you ordered, you can request an exchange within 7 days of delivery. Just reach out to our customer support team with your order number and issue.